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PRIVACY POLICY

 

Effective Date:  May 7, 2026

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Robinwood Handyworks is committed to protecting your privacy.  This Privacy Policy explains how Robinwood Handyworks collects, uses, stores, and protects customer information, including information used for scheduling, estimates, service updates, invoicing, and text message communications.

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Business Information

Robinwood Handyworks

Roscommon, Michigan

Phone:  (989) 808-3565

Email:  derek@robinwoodhw.com

Website:  www.robinwoodhw.com​

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Information We Collect

We may collect information from customers and prospective customers, including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing address

  • Project details

  • Photos or descriptions of requested work

  • Appointment and scheduling information

  • Estimate, invoice, and payment status information

  • Customer communication history

  • Service history

 

This information may be collected through our website, estimate request forms, phone calls, text messages, emails, in-person conversations, or third-party business tools used to manage customer communication and scheduling.

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How We Use Information

We use customer information to:

  • Respond to inquiries

  • Schedule appointments

  • Prepare estimates

  • Provide handyman, repair, maintenance, and construction-related services

  • Send appointment reminders and service updates

  • Send estimates, invoices, receipts, and payment reminders

  • Communicate about active or past projects

  • Provide customer support

  • Maintain accurate business records

  • Improve our customer service and business operations

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Text Message Communications​

By providing your phone number and communicating with Robinwood Handyworks, you may receive text messages related to your inquiry, estimate, appointment, project, invoice, or customer support request.  Message frequency may vary depending on the nature of your request or active project.

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Messages may include appointment reminders, scheduling updates, estimate notifications, invoice/payment reminders, project updates, and customer service communication.

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Message and data rates may apply.  You may opt out of text messages at any time by replying STOP.  For help, reply HELP or contact Robinwood Handyworks at (989) 808-3565.​

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How We Share Information​

Robinwood Handyworks does not sell customer personal information.

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We may share customer information only when reasonably necessary to operate our business, provide services, process payments, communicate with customers, or comply with legal obligations.  This may include sharing information with service providers or business tools used for scheduling, customer management, payment processing, invoicing, website hosting, email, text messaging, or similar business operations.

 

We may also share limited project-related information with subcontractors, suppliers, or service partners when necessary to complete requested work.

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How We Protect Information

We take reasonable steps to protect customer information using secure business systems, limited access, and appropriate administrative safeguards.  While no method of electronic storage or transmission is completely secure, we make reasonable efforts to protect customer information from unauthorized access, misuse, loss, or disclosure.

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Customer Rights and Choices

Customers may contact Robinwood Handyworks to request that their contact information be updated, corrected, or removed from active business records, subject to any legal, accounting, tax, warranty, or legitimate business recordkeeping requirements.

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To request an update or removal of your information, contact us at:

Phone:  (989) 808-3565

Email:  derek@robinwoodhw.com​

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Opting Out of Text Messages

You may opt out of text messages at any time by replying STOP to any message.  After opting out, you may receive a confirmation message, and then you should no longer receive text messages from that number unless you opt in again.

 

For assistance, reply HELP or contact Robinwood Handyworks at (989) 808-3565.

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Updates to This Policy

Robinwood Handyworks may update this Privacy Policy from time to time.  Updates will be posted on this page with a revised effective date.

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